At seobdshop.com, we strive to provide the best SEO services and customer satisfaction. However, we understand that sometimes things don’t go as planned. This Refund and Return Policy outlines the conditions under which refunds or returns may be requested.
1. Refund Eligibility
Refunds for services provided by seobdshop.com will only be granted under the following conditions:
- Service Not Delivered: If the service you purchased has not been delivered within the specified time frame without a valid reason or communication, you may be eligible for a full refund.
- Service Not as Described: If the service provided is substantially different from what was advertised or agreed upon, you may be eligible for a refund after reviewing the case.
- Unsatisfactory Results: If you are not satisfied with the service outcome, we will work with you to address the issues. A refund request for unsatisfactory results will only be considered if all attempts to resolve the issue have failed.
2. Non-Refundable Services
Certain services may not be eligible for refunds, including but not limited to:
- Services that have been fully delivered as described.
- Custom or bespoke SEO strategies developed specifically for your business.
- Services that involve significant time, resources, or third-party costs that have already been incurred.
- Any product or service that is clearly noted as non-refundable at the time of purchase.
3. Refund Process
To request a refund, please follow the steps below:
- Contact Us: Submit your refund request via email to [Your Email Address] within [X] days of receiving the service. Please provide your order details, the reason for your refund request, and any supporting documentation (if applicable).
- Review and Response: We will review your request and respond within [X] business days. We may ask for additional information or clarification to assess the validity of your claim.
- Approval or Rejection: If your refund request is approved, we will process the refund to your original payment method within [X] business days. If the request is rejected, we will provide a detailed explanation.
4. Partial Refunds
In some cases, partial refunds may be issued. This includes instances where part of the service has already been delivered or significant resources have been invested. The amount of the partial refund will depend on the specific situation and service provided.
5. Return of Digital Products
Since seobdshop.com primarily provides digital SEO services and products, there is no physical product to return. For services involving digital downloads or tools, we do not offer returns once the product has been accessed or used unless it is defective or not as described.
6. Cancellations
- Before Service Starts: You may cancel your service order before work begins and receive a full refund.
- After Work Has Started: If you choose to cancel a service after work has commenced but before completion, you may be eligible for a partial refund depending on the amount of work completed.
7. Chargebacks
If you initiate a chargeback through your bank or credit card company, please notify us first so we can attempt to resolve the issue. Unjustified chargebacks may result in additional legal or administrative action, as well as termination of your account with seobdshop.com.
8. Contact Information
For any questions or issues regarding refunds or cancellations, please contact us at:
Email: [email protected]
Phone: 01409832696
Address: Vodra, Rajsahi